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Guidelines for


The  Child Online Protection Guidelines for industry  aim  at establishing the foundation for safer and more secure use of Internet-based services and associated technologies for today’s children and future generations.


They provide  a useful, flexible and user-friendly framework to set the context of a business vision and responsibility for the protection of their child users at the same time.


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Full report

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Executive summary

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The  Guidelines for industry on Child Online Protection focus on protecting children in all areas and against all risks of the digital world and as such, highlight good practice of industry stakeholders that can be considered in the process of drafting, developing and managing businesses child online protection policies and measures.   


As a toolbox, these guidelines also aim at enhancing business success by helping large and small operations and stakeholders to develop and maintain an attractive and sustainable business model, while understanding the legal and moral responsibilities towards children and society.   


The Guidelines for industry  dedicate additional attention the  special situation children living with disabilities  and  highlight  key areas for protecting and promoting children’s rights  such as   

  • integrating child rights considerations into all appropriate corporate policies and management processes,   

  • developing standard processes to handle child sexual abuse material (CSAM),   

  • creating a safer and age-appropriate online environment,   

  • educating children, carers and educators about children’s safety and the responsible use of ICTs and promoting digital technology as a mode for increasing civic engagement.   



General recommendations 

By  proposing  general recommendations for all related industry  as well as  feature-specific checklists in order to reflect the current landscape of ICT related industries, the guidelines  aim at providing a large spectrum of concrete steps that can be taken  with regard to  all  services  related to the digital environment.   

The guidelines  include recommendations for  online  services  that  provide  connectivity data storage and hosting services,  features that offer curated digital content, host user-generated content and connect users, as well as  AI-driven  systems.

Industry typology

Highlighting different types of ICT companies: 

  1. Internet Service providers

  2. Social Network, messaging and gaming platforms 

  3. Hardware and software manufacturers, 

  4. Companies providing digital media (content creators/providing access to or hosting content)

  5. Companies providing streaming services

  6. Companies offering digital file storage services, cloud based service providers
Industry typology
In Practice


An example on how the ITU Child Online Protection Guidelines can be delivered in practice – through an interactive learning resource designed to help children aged between 5 and 16 to develop the knowledge and skills they need to navigate the online world in a safer and more enjoyable way.

Full report


Hear Anjan Bose

UNICEF, Child Protection Specialist for violence prevention and online protection, at UNICEF, giving you an overview of the new 2020 Child Online Protection Guidelines for industry. ITU released the re-thought and re-written Guidelines on Child Online Protection in June 2020

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